Terms and Conditions
Version Date: 01/12/25
- Overview
These websites—www.harleystreetphysiotherapy.com, www.cortisonelondon.co.uk, www.londonphysio.co.ukand www.harleystreetjointcare.co.uk are operated by Mayfair Integrated Health Ltd (“we,” “us,” or “our”). Collectively, these platforms and our associated clinics are referred to as “the Service.” By accessing our websites, booking appointments, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). These Terms govern your relationship with Mayfair Integrated Health Ltd and apply to all users, including patients, visitors, and contributors.
We may update these Terms periodically. The most current version will always be posted on this page, and your continued use of our Service after changes are posted constitutes acceptance of those changes.
- Eligibility and Acceptable Use
You must be at least 18 years old to use our services or have the consent of a parent or guardian. You agree to use our Service only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Service. Any unauthorized or improper use may result in immediate termination of your access.
- Healthcare Information and Disclaimer
The content provided on our websites—including articles, blog posts, service descriptions, and patient information—is intended for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider regarding any medical condition or before starting any new treatment.
While we strive to ensure the accuracy of information on our sites, we do not guarantee that all content is complete, current, or error-free. Reliance on any information provided on our websites is solely at your own risk.
- Appointments, Payments, and Financial Policies
4.1 Appointment Confirmation and Prepayment
To secure your appointment or class booking, prepayment is required for all self-paying patients and services. Upon booking, you will either be asked for payment by our reception staff over the phone, or receive an SMS containing a secure payment link, or if booking through our online portal, payment will be collected at checkout.
We accept major credit and debit cards via our secure payment gateway, which is PSD2 Strong Customer Authentication (SCA) compliant and processed through our trusted partner.
Please note: American Express (AMEX) cards are not accepted, and we do not accept cash or cheques as forms of payment.
When you save a payment card to your account, you authorize us to charge this card automatically for future bookings, including appointments, classes, or treatment packages, in accordance with these Terms.
4.2 Cancellation and Missed Appointment Policy
We understand that plans can change. However, to ensure fairness and availability for all our patients, we enforce the following policy:
- Notice Period: We require a minimum of 24 hours’ notice to cancel or reschedule any appointment or class.
- Late Cancellations & Missed Sessions: If you fail to attend a scheduled session, or if you cancel or reschedule with less than 24 hours’ notice, you will be charged the full cost of the missed appointment.
- Insurance Patients: Please be aware that insurance providers do not cover the cost of missed appointments or late cancellations. In such instances, the full fee will be invoiced directly to you, and you will be responsible for settlement.
4.3 Health Insurance Claims
For patients using private health insurance, we can typically invoice insurers directly where we hold a contractual agreement. To facilitate this, you must provide us with your complete insurance details, including membership number, authorization codes, excesses to be paid, session limits, and policy renewal date.
Important Notes Regarding Insurance:
- You remain the primary party responsible for all fees incurred.
- Your policy may include an excess, co-pay, or may not cover certain treatments. Any such shortfall will be invoiced directly to you.
- If your insurer does not settle our invoice in full within 30 days, we reserve the right to seek full payment from you directly, with payment due within 7 days of invoice.
4.4 Late Payments
Outstanding balances may be subject to interest charges at a rate of 2% per annum above the Bank of England’s base rate. We also reserve the right to recover reasonable costs associated with collecting late payments and may suspend further treatment until your account is settled.
- Consent to Care and Third-Party Referrals
5.1 Informed Consent
Your care is our priority. We will explain diagnoses, treatment options, and potential outcomes to ensure you can make informed decisions. Please ask questions if anything is unclear. You must inform us of any relevant medical history or changes in your condition.
With your consent, we will typically send a summary of your treatment to your GP to ensure continuity of care. If you are using health insurance, relevant clinical information may be shared with your provider to process your claim.
5.2 External Referrals
To provide comprehensive care, we may occasionally refer you to trusted third-party specialists for further investigation or treatment (e.g., imaging or consultant review). While we will facilitate the referral, you will be responsible for arranging and attending those appointments and will be subject to the terms and conditions of the third-party provider. We are not liable for services provided by external organizations.
- Data Protection and Use of Health Information
6.1 Our Commitment
Mayfair Integrated Health Ltd is fully committed to protecting your privacy and handling your personal and medical data in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
6.2 How We Use Your Information
Your data is used exclusively to provide you with safe, effective, and personalized healthcare. This includes clinical management, appointment scheduling, processing payments, and communicating with other health professionals directly involved in your care. We never sell your personal data.
6.3 Sharing Information
We may share necessary information with:
- Other healthcare providers (e.g., your GP, specialists).
- Your insurance company, with your consent, to process claims.
- Regulatory bodies if legally required.
6.4 Lawful Basis for Processing
We process your personal data to fulfil our contract with you (providing healthcare services). As health data is ‘special category data,’ we also process it under the provision of healthcare (Article 9(2)(h) UK GDPR).
6.5 Anonymized Data for Innovation
We are dedicated to advancing healthcare quality. To support research, audit, and the responsible development of innovative healthcare tools (including through our Medical It partners), we may use fully anonymized and aggregated clinical data. This data is irreversibly stripped of all identifiable information before use and cannot be linked back to any individual. You have the right to opt out of this anonymized data use by emailing our Data Protection Officer.
6.6 Your Rights
You have rights regarding your personal data, including access, correction, deletion, and the right to object to certain processing. To exercise these rights or for any data-related queries, please contact: info@harleystreetjointcare.co.uk
6.7 Data Security and Retention
We employ robust technical and organizational measures to protect your data. Clinical records are retained in line with NHS guidelines—typically for 8 years after your last visit, or longer if legally required—before secure disposal.
Our full Privacy Policy, detailing all practices, is available at [Insert Link to Privacy Policy].
- Intellectual Property Rights
All content featured on our websites—including logos, text, graphics, images, and software—is the intellectual property of Mayfair Integrated Health Ltd or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.
- Third-Party Links and Tools
Our websites may include links to external sites or integrate third-party tools for your convenience. These are provided “as is,” and we do not endorse, control, or assume responsibility for their content, privacy policies, or practices. Your use of any third-party services is at your own risk.
- User-Generated Content
If you submit feedback, reviews, or other content to our sites, you grant us a non-exclusive, royalty-free license to use, modify, and display that content. You confirm that any submissions are your own, are accurate, and do not violate any third-party rights or laws. We reserve the right to remove any content we deem inappropriate.
- Prohibited Activities
You agree not to use our Service to:
- Engage in any unlawful or fraudulent activity.
- Harm, threaten, or harass others.
- Upload malicious code or interfere with the security or functionality of our websites.
- Attempt to access data or systems without authorization.
- Limitation of Liability and Warranties
11.1 Service “As Is”
Our Service is provided on an “as available” basis. While we strive for high standards, we do not guarantee that the Service will be uninterrupted, error-free, or completely secure.
11.2 Liability Cap
To the maximum extent permitted by law, Mayfair Integrated Health Ltd, its directors, employees, and affiliates shall not be liable for:
- Any loss or damage to personal property while on our premises, unless proven to be caused by our negligence.
- Any indirect, incidental, or consequential damages arising from your use of our Service.
- Any death or personal injury, except where proven to be a direct result of our negligent act or omission.
This limitation does not affect your statutory rights as a consumer.
- Indemnification
You agree to indemnify and hold harmless Mayfair Integrated Health Ltd from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms, your use of the Service, or your violation of any law or third-party rights.
- General Provisions
- Severability: If any part of these Terms is found to be unenforceable, the remainder will continue in full force.
- Entire Agreement: These Terms constitute the complete agreement between you and us regarding the Service.
- Governing Law: These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- Contact Us
For questions about these Terms and Conditions, please contact:
Mayfair Integrated Health Ltd
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
UK Company Registration Number: 14363178
Email: info@harleystreetjointcare.co.uk
Phone: +44(0)2041640333
These Terms were last updated on 01.12.25